Popit Nutrition’s refund and returns policy is detailed on their official website. Here’s a summary of the key points:
Returns Policy
- Eligibility: Only products purchased directly from Popit Nutrition’s website are eligible for returns.
- Condition: Items must be in their original, unused, and unopened condition.
- Timeframe: Returns must be initiated within 30 days of purchase.
- Exceptions: Opened products and final sale items are not eligible for return.
- Process: To initiate a return, contact Popit Nutrition’s Customer Service team with your order details. They will provide a Return Authorization (RA) number and instructions.
Refunds
- Method: Refunds are issued to the original payment method.
- Processing Time: Refunds are typically processed within 2–5 business days after receiving the returned product.
- Shipping Fees: Original shipping charges are non-refundable.
- Delayed Refunds: If the original payment method is no longer valid, refunds may be issued via check within 7–14 business days.
Damaged or Incorrect Items
- Criteria: If you receive a damaged, defective, or incorrect item, contact Customer Service within 10 days of receipt.
- Resolution: Popit Nutrition will arrange for a replacement and provide a prepaid return label for U.S. customers.
- International Orders: International customers should contact Customer Service for assistance.
Shipping
- Processing Time: Orders are shipped within 3 business days, Monday–Friday.
- Carriers: Shipments are made via UPS or USPS, depending on the weight of the package.
- Tracking: Tracking information is provided via email.
- International Shipping: Currently, Popit Nutrition does not ship internationally.
Contact Information
For returns, refunds, or any issues with your order, reach out to:
- Email: info@popitnutrition.com
- Phone: +91 77948 72237
- Customer Service Hours: 9:30 AM – 6:30 PM IST, Monday–Friday.